We ship orders Monday-Friday via USPS and UPS (we are closed on all major holidays and weekends) from Timnath, CO.  We aim to ship most orders 1-2 business days after they are placed. See more details about shipping times and policies here.

Please contact us by visiting our contact page if you have questions about your order. We will gladly assist you with any questions relating to orders, order modifications, shipping, returns, & cancellations.

Please visit our Returns & Exchanges page for more details.

Laadi Designs is exclusively an online retailer, meaning we do not have a storefront. Our offices and shipping warehouse are located in Timnath, Colorado, but we do not have an actual storefront. However, we do offer local delivery!

In most cases, you should be able to edit your account information by logging into your account from our website. However, if you are experiencing difficulty changing your account information, please reach out to us!

We offer several discounts!

1. Earn a 10% discount code by subscribing to our newsletter

2. Earn a 10% discount by subscribing to our SMS messaging

3. Earn a special birthday gift by entering your information into the birthday pop-up on our website

4. We often send out promotional cards with discount codes in each of our orders

5. Make sure you're frequently checking our social medias, newsletter, and blog for the latest discounts and sales

While we really appreciate your interest in our products, we are a retail-only outlet, as we are not the producers of our products. Please consider giving our artisan partners a visit and inquire with them about wholesale orders. You can find a list of our artisan partners here.

For Popcorn and Tissue Knits, please call us at 970-999-5555, email us at customerservice@laadidesigns.com, or contact us by using the Contact Uspage, and we will check and see if the Lost River warehouse has them available.

Other Lost River items (especially dresses) may need to be special ordered from Bali (where our artisan partners hand make the clothing) - please keep in mind that special orders may take 6-8 weeks to arrive, and may be subjected to additional stocking fees. Each request will be assessed on an individual basis.

Please call us at 970-999-5555, email us at customerservice@laadidesigns.com, or contact us by using the Contact Us page!