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While we carry a variety of Lost River Clothing styles and colors, our collections do not contain the entirety of what Lost River's Balinese artisans make. To give these artisans as much exposure as possible, we started our Special Requests Program, to benefit you, our artisans, and our small business.
Let's say you're searching though our clothing collection but don't see the style of dress or top you like. Or, maybe you do, and it's just not in the right size or color. Or, maybe you're looking for an entire product we don't carry (like hats, overalls, or headbands). If this is the case, please reach out to us at customerservice@laadidesigns.com. We're happy to help you find exactly what you're looking for!
In these situations, there are often a couple things we can do for you:
1. In the rare case that Lost River doesn't have the thing you're looking for at all, we'll either refer you to another Fair Trade small business that does, or we'll make a recommendation to help you find something similar.
2. If Lost River's U.S. warehouse currently has what you are looking for (which is often the case), we can special order it for you, and have it shipped to you within 8-10 days for just an additional 10% stocking fee!
3. If you are looking for a custom piece or a particular color in a particular style, we can preorder these items for you (have Lost River's artisans custom make it for you), but please note that this takes about 2-3 months to ship to you, costs extra, and requires that you purchase multiples of an item.
PLEASE NOTE THAT WHILE SPECIAL REQUESTS ARE ELIGIBLE FOR RETURNS & EXCHANGES, ANY RETURNS OR EXCHANGES ARE SUBJECT TO A 15% RESTOCKING FEE.
Whatever the case may be, please don't hesitate to reach out if you're not finding something you LOVE. We're always happy to help, and we look forward to hearing from you!
